1. Introduction: Users may cancel their product subscriptions at any time. To initiate a cancellation, users must contact our customer support team at support@zautoai.com. Cancellation requests will take effect at the end of the current billing cycle, during which the user will retain access to the subscribed services. Please note that subscription fees already paid are non-refundable, and no refunds will be issued for the remaining period of the subscription after cancellation.

2. Scope of Services:

• Canopus (API Platform): Managed by Zauto servers, offering a robust API ecosystem for seamless integration.
• Spica (Unified Data Platform): A comprehensive data management solution, also managed by Zauto servers.
• Regulus (Intelligent Document Processing): Provides advanced document processing capabilities and can be deployed on either Zauto servers (shared or global) or client servers.
• Zaurak (Model Playground): A platform for experimenting with and deploying machine learning models, managed by Zauto servers.
• Alhena (IDP-Healthcare): A specialized platform for healthcare document processing, available on Zauto servers (shared or global) or deployable on client servers.

Each of these products may operate under its own domain or sub-domain as part of ZautoAI’s service infrastructure, ensuring consistent branding and user experience across the ZautoAI ecosystem.

3. User Account Responsibilities

• Users are responsible for maintaining the confidentiality of their account credentials, including passwords, and for any and all activities that occur under their account.
• Users agree to:
  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update account information to keep it accurate, current, and complete, as this is essential for both service provision and compliance with legal obligations.
  • Immediately notify ZautoAI of any unauthorized use of your account or any other breach of security.

4. Intellectual Property Rights

• All content, software, designs, and materials associated with ZautoAI products and services are the intellectual property of ZautoAI or its licensors.
• Users are granted a limited, non-exclusive, non-transferable license to use the products and services in accordance with these Terms & Conditions.
• Any unauthorized use, reproduction, modification, distribution, or display of such intellectual property is strictly prohibited.

5. Data Handling and Privacy

• ZautoAI is committed to safeguarding user data and upholding the highest standards of privacy. Our data handling practices include:
  • Data Collection: We collect only the data necessary for the operation, maintenance, and improvement of our products and services.
  • Data Usage: User data will be utilized solely for the purposes outlined in this policy, and we strive to align our practices with GDPR, HIPAA, SOC2, ISO 27001 standards, and applicable Indian laws as we progress towards full compliance.
  • Data Storage: Data may be stored on Zauto servers or client servers, depending on the product and deployment model selected by the user.
  • Data Security: We employ advanced encryption techniques, including SSL/TLS for data in transit, and robust security measures to protect user data at rest. Our security practices are continuously updated to align with industry best practices, including ISO 27001, and comply with Indian regulatory requirements.

6. User Obligations and Conduct

• Users agree to use ZautoAI products and services in compliance with all applicable laws and regulations. Users must not:
  • Engage in any activity that could disrupt or interfere with the operation of our platforms.
  • Use our products or services to transmit any harmful, threatening, abusive, or illegal content.
  • Attempt to gain unauthorized access to our servers, networks, or systems.

7. Compliance Commitment

ZautoAI is actively working towards achieving full compliance with global standards, including the following, while adhering to applicable Indian laws and regulations:

• GDPR (General Data Protection Regulation): Ensuring that personal data is processed in accordance with European Union regulations.
• HIPAA (Health Insurance Portability and Accountability Act): Protecting sensitive healthcare information and ensuring compliance with U.S. regulations.
• SOC2 (System and Organization Controls 2): Implementing controls to secure and manage user data in alignment with the SOC2 framework.
• ISO 27001: Establishing and maintaining an Information Security Management System (ISMS) to manage and mitigate information security risks.
• Indian Laws: Ensuring compliance with the Information Technology Act, 2000, the upcoming Personal Data Protection Bill (once enacted), and any other applicable Indian laws and regulations.

While we are not yet fully certified, we are committed to aligning our practices with these frameworks to ensure a high standard of data protection and security.

8. Payment Processing

ZautoAI uses Stripe as its payment gateway for processing transactions. By using our services and making payments through Stripe, you agree to comply with Stripe's terms and conditions. ZautoAI does not store your credit card information; all payment data is securely processed and stored by Stripe in accordance with their privacy policy.

9. Limitation of Liability

To the fullest extent permitted by law, ZautoAI disclaims all warranties, express or implied, regarding the operation, performance, and security of its products and services. ZautoAI shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use its products. This includes, but is not limited to, loss of data, business interruption, or other commercial damages or losses.

10. Indemnification

Users agree to indemnify, defend, and hold harmless ZautoAI, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• User’s access to or use of the products and services.
• User’s violation of these Terms & Conditions.
• Any misuse of the products and services by a third party using the user’s account.

11. Termination of Services

ZautoAI reserves the right to suspend or terminate a user’s access to its products and services if the user is found to be in violation of these Terms & Conditions or any applicable laws. Upon termination, all licenses granted to the user will cease immediately, and the user must discontinue all use of the products and services.

12. Amendments to Terms & Conditions

ZautoAI may update or modify these General Terms & Conditions at any time to reflect changes in our products, services, or legal obligations. Any changes will become effective immediately upon posting on our platform. We will notify users of any significant changes via email or platform notifications to ensure transparency. Continued use of our products and services constitutes acceptance of the revised terms.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with the use of our products and services shall be subject to the exclusive jurisdiction of the courts in India.

14. Contact Information

For any questions, concerns, or further clarification regarding these General Terms & Conditions, or to inquire about our progress towards GDPR, HIPAA, SOC2, and ISO 27001 compliance, please contact us at support@zautoai.com. Our team is here to assist with any inquiries related to your use of ZautoAI products and services.