1. Introduction: ZautoAI is committed to providing a transparent and fair Cancellation and Refund Policy for our users. This policy outlines the terms and conditions under which users may cancel product subscriptions and request refunds for unused credits. By subscribing to our services or purchasing credits, you agree to comply with the terms outlined in this policy.

2. Purchase and Use of Credits: Credits purchased through ZautoAI accounts are immediately available for use on our platform. These credits allow users to access various services and features. Credits are non-transferable and must be used within the account they were purchased for.

3. Subscription Cancellation: Users may cancel their product subscriptions at any time. To initiate a cancellation, users must contact our customer support team at support@zautoai.com. Cancellation requests will take effect at the end of the current billing cycle, during which the user will retain access to the subscribed services. Please note that subscription fees already paid are non-refundable, and no refunds will be issued for the remaining period of the subscription after cancellation.

4. Refund Eligibility for Credits: Refunds are only available for credits that remain unused. If credits have been used to access services or features on the ZautoAI platform, they are considered non-refundable. Users seeking a refund must submit their request within 30 days of the credit purchase date. After this 30-day period, credits will be deemed non-refundable.

5. Refund Request: Process To request a refund for unused credits, users must contact our customer support team at support@zautoai.com. The request should include the user's account details and the number of credits they wish to cancel. Upon receiving the request, our team will review the user's account to confirm the number of unused credits. Approved refunds will be processed within 7-10 business days and issued to the original payment method used for the purchase. If a refund to the original payment method is not feasible, ZautoAI may, at its discretion, offer an alternative refund arrangement.

6. Non-Refundable: Credits Certain credits are ineligible for refunds, including those issued as part of promotional offers, bonuses, or goodwill gestures. Additionally, if a user’s account is terminated due to a violation of ZautoAI’s Terms of Service, all remaining credits will be forfeited and will not be refunded.

7. Violations and Fraud: If a user is found to have violated ZautoAI’s Terms of Service or engaged in fraudulent or abusive activity, ZautoAI reserves the right to deny any refund requests. This is to protect the integrity of our platform and ensure fair use by all users.

8. Policy Modifications: ZautoAI reserves the right to modify this Cancellation and Refund Policy at any time to ensure compliance with international standards and best practices. Any changes to the policy will become effective immediately upon posting on our platform. Significant changes will be communicated to users via email or through platform notifications.

9. Contact Us: If you have any questions or require further clarification regarding this Cancellation and Refund Policy, please contact our customer support team at support@zautoai.com. We are here to assist you and ensure that your experience with ZautoAI is positive and transparent.

Knownfigure Technologies Pvt.Ltd. (ZautoAI)

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