1. Acceptance & Scope
These Terms apply to all ZautoAI offerings, including our websites, products, pilot environments, WhatsApp Business conversations, email/SMS interactions, events, and in-person consultations. Using any of these channels constitutes acceptance of these Terms and our Privacy Policy. If a signed agreement, BAA, DPA, or Order Form conflicts with these Terms, the signed document prevails for the conflicting portion. ZautoAI complies with DPDP 2023, GDPR, CCPA, HIPAA, and Meta’s WhatsApp Business and Commerce policies.
2. Service Description
ZautoAI provides a modular clinical automation platform covering ambient documentation, prescription automation, provider relationship management, and revenue integrity for healthcare organisations. Depending on your Order Form, the service may include hosted SaaS applications, APIs, managed connectors, success advisory, training, and implementation support.
- Voice EMR & Dialogue: ambient listening, live dictation, structured chart generation, and AI-assisted communication inside your EMR/HIS.
- Provider Relationship Management: outreach sequencing, lead/task routing, call/WhatsApp/SMS orchestration, and analytics dashboards.
- Revenue Intelligence: claims ingestion, leakage detection, prior-auth workflows, denial prevention, and financial insights.
- Integrations & Support: secure connectors with HIS/LIS/RIS, ticketing and CRM platforms, single sign-on, training, and customer success guidance.
Deployments run in our secure cloud (India/EU) with optional on-prem agents or VPN tunnels. Hardware, network access, or third-party licenses that are not explicitly included in your Order Form remain your responsibility.
3. Platform License & Deliverables
During the subscription term we grant you a limited, non-exclusive, non-transferable licence to access the services for your internal business purposes.
- Only authorised employees, contractors, or clinical partners you designate may use the products, and solely up to the quantities purchased.
- Implementation guides, playbooks, and professional-services deliverables are for your internal use. Unless expressly assigned, ZautoAI retains ownership of all software, models, templates, and methodologies.
- You may provide product feedback, datasets, or custom prompts; we may use these (in anonymised or aggregated form) to operate and improve the services, but we will not disclose your confidential information without permission.
- Beta or preview features are offered “as is” and may be disabled at any time. You must ensure no mission-critical workflows rely solely on beta functionality.
All intellectual property in the platform, documentation, and derivative works remains with ZautoAI. These Terms do not transfer ownership of patient data or clinical content that you upload, which continues to belong to you or your organisation.
4. WhatsApp Messaging & Channel Use
WhatsApp Business is one of our communication touchpoints. We use it only to deliver:
- Transactional updates (demo confirmations, onboarding steps, audit alerts, billing reminders).
- Service/support notices (ticket responses, integration status, downtime advisories).
- Educational, promotional, or event-related content, but only when a separate marketing opt-in has been obtained.
Communications are sent from verified WhatsApp templates that clearly identify ZautoAI and the reason for contact.
5. User Consent & Permissions
By checking the statement “I agree to receive messages from ZautoAI on WhatsApp” (present on every form) or by initiating communication with our official WhatsApp number, you:
- Grant ZautoAI permission to message your provided number for the purposes stated above.
- Confirm you own or are authorised to use that number, and that you are at least 18 years old.
- Consent to the storage of consent logs (name, contact details, opt-in method, timestamp, IP/device) for at least five (5) years.
- Acknowledge you may opt out at any time by replying STOP/UNSUBSCRIBE, emailing privacy@zauto.ai, or contacting support.
We will honour opt-outs within one business day and maintain suppression lists for thirty-six (36) months.
6. Acceptable Use
- Provide accurate registration data and promptly update changes.
- Only share patient or colleague information if you have a lawful basis/consent to do so.
- Use the services solely for legitimate hospital or healthcare operations.
- Implement reasonable safeguards (device locks, MFA, role-based access) when handling outputs that include PHI or business data.
7. Prohibited Activities
You agree not to:
- Use our WhatsApp channel to harass, threaten, spam, or send unlawful content.
- Upload or transmit malicious code, scraping tools, or automated bots.
- Misrepresent your identity, impersonate ZautoAI staff, or collect consent on our behalf without approval.
- Reverse engineer, copy, or resell the services without written permission.
- Send us personal data of patients/contacts who have not explicitly opted in to WhatsApp messaging.
Violation may result in immediate suspension and reporting to Meta or regulators.
8. Message Frequency & Delivery Expectations
We keep communications purposeful:
- Transactional/service workflows: typically 1–3 messages per event and only while the workflow remains active.
- Product/policy notices: no more than 2 messages per month.
- Marketing/promotions: maximum 4 messages per month, only if you opted in for marketing content.
Messages are sent during business hours (9 AM–7 PM IST) unless you trigger an after-hours alert, and every message reminds you how to opt out.
9. Customer Responsibilities
- Ensure your staff understand that WhatsApp communications may contain business-sensitive or patient information.
- Maintain evidence of any third-party consent you share with us (for example, when requesting that we contact another user on your behalf).
- Promptly notify us at support@zauto.ai if you suspect unauthorised use of your account or number.
- Comply with all applicable healthcare, privacy, and marketing laws in your jurisdiction.
10. Data Handling & Privacy
Data is processed and shared per the Privacy Policy. We may share data with Meta/WhatsApp, our approved Business Solution Provider, cloud infrastructure partners, analytics vendors, and regulators as necessary to provide the services. All such partners are bound by DPAs/BAAs and industry-standard security controls.
11. Suspension & Termination
Either party may terminate services for convenience with 30 days’ written notice, or for cause if the other party materially breaches these Terms and fails to cure within the same period. ZautoAI may immediately suspend or terminate WhatsApp messaging if we detect abuse, unlawful content, non-payment, or regulatory risk. Upon termination we will follow the data return/deletion commitments in the applicable agreement or, if none, delete/return data within 30 days.
12. Warranties & Liability
Except as expressly stated in an Order Form, services are provided “as is” without implied warranties of merchantability, fitness, or non-infringement. Each party’s aggregate liability arising out of these Terms is limited to the fees paid or payable in the previous twelve (12) months, excluding liability for confidentiality breaches, data misuse, or indemnification obligations. Neither party is liable for indirect, consequential, exemplary, or punitive damages.
13. Governing Law & Disputes
These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka shall have exclusive jurisdiction, unless another venue is specified in a mutually signed agreement. Nothing prevents either party from seeking injunctive relief to protect confidential information or intellectual property.
14. Customer Support & Escalation
We provide multiple escalation paths:
- Email: support@zauto.ai for product help, legal@zauto.ai for contractual questions.
- Phone/WhatsApp: +91427-4510394 (Mon–Fri, 9 AM–7 PM IST).
- Web: submit a ticket at contact.html.
- In-person: ZautoAI Private Limited, Old No. 2/103, New No. 2/199, Doctors' Colony, Sakthi Puram, Jahir Reddipatty, Salem, Tamil Nadu 636302, India (by appointment).
If an issue remains unresolved after escalation, you may request executive review or raise the matter with the applicable regulator or Meta enterprise support.
