Legal

ZautoAI Terms of Use

Effective: 19 October 2025

1. Agreement

These Terms govern access to ZautoAI products and services. By executing an Order Form, BAA, or using the services, you agree to be bound by these Terms. If there is conflict between these Terms and a signed agreement, the signed agreement prevails.

2. Access & Use

You will provide accurate information for account provisioning.
Credentials must be kept confidential; you are responsible for activity under your account.
Use is limited to internal operations of the subscribing healthcare organisation.

3. Acceptable Use

You may not: (a) reverse engineer or copy the services; (b) use the services for unlawful purposes; (c) transmit malicious code; (d) bypass security controls or rate limits; or (e) resell access without prior written consent.

4. Data Ownership

Customers retain ownership of all clinical data submitted to ZautoAI. ZautoAI acts as a processor/business associate and processes data solely to deliver contracted services, subject to the executed BAA/DPA.

5. Confidentiality

Both parties agree to maintain confidentiality of proprietary and patient information, using at least the same degree of care as they use to protect their own confidential information.

6. Service Commitments

Service-level commitments (uptime, RTO/RPO, support response) are defined in the applicable Order Form or Service Schedule. Credits are the sole remedy for SLA breaches.

7. Limitation of Liability

Except for indemnification obligations and breaches of confidentiality, each party’s aggregate liability is limited to fees paid in the preceding 12 months. Neither party is liable for indirect, consequential, or punitive damages.

8. Term & Termination

Terms remain effective for the duration of an active subscription. Either party may terminate for cause upon 30 days’ written notice if the other party materially breaches and fails to cure. Upon termination, data will be returned or destroyed per the BAA.

9. Governing Law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, unless otherwise specified in a mutually signed agreement.

10. Contact

For questions about these Terms, contact legal@zauto.ai.